000bd's Privacy Policy

1 Information We Collect

To manage your secure account and provide quality services, 000bd may collect the following types of information:

a) Identity Information:

• Full name, date of birth (for age verification)
• National ID or passport number (where identity verification is required)
• Email address and mobile phone number
• Residential address

b) Financial Information:

• bKash, Nagad, Rocket, Upay numbers or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Records of bonus and promotional benefit usage

c) Technical Information:

• IP address and device information (operating system, browser type)
• Login time, session duration, and page visit history
• Information obtained from cookies and similar tracking technologies

d) Gaming Behaviour Information:

• Play history, preferred game categories, and betting patterns
• Responsible gaming limits and self-exclusion information

2 How We Collect Information

000bd collects information in the following ways:

• Direct Collection: When you register an account, make a deposit or withdrawal, contact the support team, or fill out a form.
• Automatic Collection: Through cookies, server logs, and similar technologies when you browse our website.
• From Third Parties: Necessary information through identity verification services and payment processing providers.

3 Why We Use Your Information

000bd uses the information we collect for the following legitimate purposes:

• Account Management: For registration, verification, login, and account security.
• Service Delivery: To process betting, gaming, deposit, and withdrawal transactions.
• Bonuses & Promotions: To correctly deliver and manage various offers including the 100% welcome bonus.
• Support Services: To resolve your issues via 24/7 live chat and email.
• Security & Fraud Prevention: To prevent unauthorised access, money laundering, and fraud.
• Responsible Gaming: To assist with age verification (21+), self-exclusion, and setting limits.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To enhance user experience and platform functionality.

4 Cookies Policy

000bd uses cookies to operate the website properly. Cookies are small data files stored in your browser. We use three types of cookies:

• Essential Cookies: To ensure the website's core functions (login sessions, security). These cannot be disabled.
• Functional Cookies: To remember your preferences (language, settings) and provide an improved user experience.
• Analytics Cookies: To analyse site usage patterns and improve our services.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may prevent some features of the site from working properly.

5 Information Sharing — Who and Why

000bd does not sell, rent, or share your personal information with third parties without authorisation. Information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions.
• Identity Verification Services: With authorised providers to manage the KYC (Know Your Customer) process.
• Technology Partners: With software and infrastructure providers that support platform operations, under strict confidentiality agreements.
• Legal Authorities: In response to court orders, legal proceedings, or valid requests from regulatory authorities.
• Business Transfers: In the event of a company merger or acquisition, with assurances that your information will be protected.

When sharing information with any third party, we ensure they follow equivalent data protection standards.

6 Data Security Measures

000bd follows industry-leading standards to protect your information. Our security framework includes:

• SSL Encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information (passwords, financial details) is stored using strong encryption algorithms.
• Access Controls: Only authorised personnel can access your information, and only when specifically required.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Step Verification: An additional layer of security to protect your account.
• Firewall & Anti-DDoS: To prevent unauthorised access and cyber attacks.

However, no data transmission over the internet or electronic storage is completely secure. We make every effort, but absolute security cannot be guaranteed.

7 Your Data Rights

As a 000bd user, you have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, though this may be limited where legal or regulatory obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for marketing purposes.

To exercise these rights, email [email protected]. We will respond to your request as promptly as possible and within the legally required timeframe.

8 Data Retention Period

How long 000bd retains your personal information depends on the type of information and its purpose:

• Account Information: For as long as the account is active and for the legally required period after it is closed.
• Transaction Records: For a specific period as required by financial regulations.
• Cookies & Session Data: Temporary session cookies are deleted when the browser is closed; persistent cookies are deleted after their set expiry period.
• Support Conversations: For a limited period for quality control and training purposes.

After the defined retention period, information is securely deleted or anonymised.

9 Policy on Underage Users

000bd strictly does not permit anyone under the age of 21 to register an account or use our services. We actively carry out age verification processes.

If we become aware that we have inadvertently collected information from a person under the age of 21, that account will be closed immediately and the relevant information deleted.

If a parent or guardian suspects that their minor child's information may be held by us, please contact [email protected] immediately.

10 Policy Changes & Updates

000bd may update this Privacy Policy from time to time. For significant changes to the Policy, we will:

• Post a prominent notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use 000bd after any changes means you are considered to have accepted the updated Policy. We therefore recommend reviewing this page regularly.

11 International Data Transfers

000bd primarily serves users in Bangladesh. However, due to technical infrastructure and cloud services, your information may be stored or processed on servers outside Bangladesh.

In such cases, we ensure that:

• Transferred information receives the same level of protection.
• Service providers operate under strict data processing agreements.
• Applicable international data protection standards are followed.